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Monday, July 10 • 14:30 - 15:00
3094 Applying System Dynamics: Case Management Implementation in an Argentinean Justice of Peace Court

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This article explores how systems dynamics combined with employee empowerment can be used to reduce timeframes on key stages in court proceedings. This analysis is done from the empirical perspective of a Justice of Peace Court in Argentina, where the researcher and the team of The Lobos City Justice of Peace Court, the practitioners, worked together towards a common goal using action research as methodology. The implementation took place between February 2014 and May 2017 and the key research objectives were to explore on how collective transformation, as a motor for time reduction, can be enhanced through four forms of engagement: creation of awareness, self-implementation of innovative methodologies, understanding systems dynamics and building “Team Pride” as a core value. The article is structured as follows.

Initially, it is presented the background story of the project in Lobos City Justice of the Peace Court, then, by combining insights from the case and previous literature, the author unpacks the four forms of engagement. The stages of implementation are presented including in-depth interviews and workshops, results and feedback loop. To test the hypothesis, the author performed a non-parametric Mann-Whitney and Wilcoxon test, comparing two data sets (previous and during the implementation timeframes). Finally, a set of conclusions are discussed and presented together with potential areas for further considerations like challenges of implementation in courts with higher amount of cases.

Monday July 10, 2017 14:30 - 15:00

Attendees (2)