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Monday, July 10 • 15:00 - 15:30
3092 A Practical Application of Critical Systems Thinking to Improve a Business Intelligence System’s Business Requirements

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This article explores how systems dynamics combined with employee empowerment can be used to reduce timeframes on key stages in court proceedings. This analysis is done from the empirical perspective of a Justice of Peace Court in Argentina, where the researcher and the team of The Lobos City Justice of Peace Court, the practitioners, worked together towards a common goal using action research as methodology. The implementation took place between February 2014 and May 2017 and the key research objectives were to explore on how collective transformation, as a motor for time reduction, can be enhanced through four forms of engagement: creation of awareness, self-implementation of innovative methodologies, understanding systems dynamics and building “Team Pride” as a core value. The article is structured as follows.

Monday July 10, 2017 15:00 - 15:30

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