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Thursday, July 13 • 16:00 - 17:00
3215 A System of Accounts for Global Entropy Production

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The development of smart cities is considered an alternative to face urban problems; one of them is the growth of population with disabilities and senior citizens, which will lead to sustainability issues particularly those dealing with services and infrastructure. The purpose of this paper is to highlight the need for innovation in the tourism sector, considering the Triple Helix model to achieve competitiveness in urban tourism destinations.
This research presents a literature review of the smart cities characteristics, challenges, and opportunities that bring technological development in social inclusion. The Soft Systems Methodology is applied to show how the smart tourism destination can be modeled. This review shows that smart cities can make more competitive and inclusive the tourism destinations, considering the cultural, economic, politic and social context and how the Triple Helix model of innovation is capable of building strategies and public politics that bring social inclusion for people with disabilities and senior citizens, making the city a more competitive destination.

Thursday July 13, 2017 16:00 - 17:00
3rd Floor, Room SR 124, Institut für Computertechnik,TU Wien Gußhausstraße 27-29, 1040 Wien, Austria