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Thursday, July 13 • 14:30 - 15:00
3102 A Framework for Complex Problem Solving Based on Systems Thinking and Design Thinking

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Systems thinking and design thinking are two powerful and complementary approaches for addressing complex multistakeholder problems. Combining these two approaches seems to be especially promising for finding new and creative solutions for ambiguous and dynamic issues. The challenge of integrating systems thinking and design thinking has been of increasing academic and practical interest in recent years, but there are many remaining questions regarding the conceptual synthesis and practical implementation. The proposed framework tries to fill this gap. Teams, projects, companies and communities are facing many situations where previous knowledge and strategies are no longer valid but a shared understanding and vision is highly needed for coordinated action. Traditional approaches, such as lengthy and unguided group discussions or top-down authoritarian control by a single leader, do not work well in complex multistakeholder situations where both emotional commitment and technical expertise are of high relevance. The proposed framework provides a conceptual and practical synthesis of systems thinking and design thinking for solving complex problems. The presentation also includes a guideline for workshops in companies and educational settings. The method incorporates visual elements of systems thinking (such as behavior-over-time-graphs and causal loop diagrams) and elements of design thinking (such as observation, empathy, point-of-view, brainstorming, presentations and peer-feedback). The format is optimized for rapid reflection and fast-prototyping in meetings and workshops, while more detailed research and elaborations may be included in later iterations. An example case illustrates the use of the method along with typical needs and questions of novice participants.

Thursday July 13, 2017 14:30 - 15:00
2nd Floor, Room SR 125, Institut für Computertechnik,TU Wien Gußhausstraße 27-29, 1040 Wien, Austria

Attendees (3)