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Monday, July 10
 

14:00

3013 Maturity Models in Systems Research and Practice
In 2016, a team of scholars met in a gathering sponsored by the International Federation for Systems Research (IFSR), to discuss how systems research could support the increase of systems literacy worldwide. Members of this team developed a conceptual model of the role of systems research in developing such literacy. One consideration this model identified was that people engage with the “systems world” from the vantage point of numerous roles: systems scientist, systems researcher, system engineer, systems philosopher, etc.. Each of these roles demands particular competencies with respect to systems theory and practice. Future research must be done to identify the competencies particular to each role. Alongside such research, there is a need to identify a maturity profile for each role – how we can assess the degree to which a person is effectively executing the competencies required to do good systems work.
Maturity models are utilized in several industries, in the attempts to cultivate and evaluate people’s ability to effectively execute complex tasks . This paper will examine current thought about the value and pitfalls of maturity models. To further the IFSR ‘s work of promoting world class systems research, it will identify principles and exemplars that can guide the development of maturity models for the varied roles people take in the systems world.

Monday July 10, 2017 14:00 - 14:30

14:30

3094 Applying System Dynamics: Case Management Implementation in an Argentinean Justice of Peace Court
This article explores how systems dynamics combined with employee empowerment can be used to reduce timeframes on key stages in court proceedings. This analysis is done from the empirical perspective of a Justice of Peace Court in Argentina, where the researcher and the team of The Lobos City Justice of Peace Court, the practitioners, worked together towards a common goal using action research as methodology. The implementation took place between February 2014 and May 2017 and the key research objectives were to explore on how collective transformation, as a motor for time reduction, can be enhanced through four forms of engagement: creation of awareness, self-implementation of innovative methodologies, understanding systems dynamics and building “Team Pride” as a core value. The article is structured as follows.

Initially, it is presented the background story of the project in Lobos City Justice of the Peace Court, then, by combining insights from the case and previous literature, the author unpacks the four forms of engagement. The stages of implementation are presented including in-depth interviews and workshops, results and feedback loop. To test the hypothesis, the author performed a non-parametric Mann-Whitney and Wilcoxon test, comparing two data sets (previous and during the implementation timeframes). Finally, a set of conclusions are discussed and presented together with potential areas for further considerations like challenges of implementation in courts with higher amount of cases.

Monday July 10, 2017 14:30 - 15:00

15:00

3092 A Practical Application of Critical Systems Thinking to Improve a Business Intelligence System’s Business Requirements
This article explores how systems dynamics combined with employee empowerment can be used to reduce timeframes on key stages in court proceedings. This analysis is done from the empirical perspective of a Justice of Peace Court in Argentina, where the researcher and the team of The Lobos City Justice of Peace Court, the practitioners, worked together towards a common goal using action research as methodology. The implementation took place between February 2014 and May 2017 and the key research objectives were to explore on how collective transformation, as a motor for time reduction, can be enhanced through four forms of engagement: creation of awareness, self-implementation of innovative methodologies, understanding systems dynamics and building “Team Pride” as a core value. The article is structured as follows.


Monday July 10, 2017 15:00 - 15:30